Senior Technician

Location: 

Europa / Europe

Nato clearance: 

YES

Job description: 

LOCATION: Sigonella, Italy
START DATE: 15 August 2019
CONTRACT: Consultant
SALARY: Negotiable daily rate
CLEARANCE: NATO Cosmic Top Secret

TASKS:
Under the direction of the Branch Head Service Operations and Support, the incumbent will perform duties such as the following:
• Executing assigned work orders, often under the direction and guidance of centralised services, to provide local intervention to assure SLA targets are sustained
• Providing superior customer service experience utilising effective communication techniques
• Install and configure Desktop Services
• Performing advanced analysis and troubleshooting of Desktop Services, in support of incident management processes
• Performing testing and evaluation of supported hardware and software (firmware and drivers)
• Monitoring and recommending changes in Desktop Service lifecycle configuration to enhance the customer experience
• Performing Incident Support Request lifecycle services affecting end­users (i.e. creating, reporting, tracking, resolving and closing Incidents)
• Perform corrective actions, under direction of the Branch Head, to support Problem Management
• Contribute to recommendations to the Continued Service Improvement, and/or procurement processes for Operations and Maintenance (O&M) of approved equipment

Job requirements: 

Required:
• Higher Secondary education or completed higher vocational training in a related field leading to a formal technical or professional certification
• At least 5 years recent practical experience within a CIS Service Operations environment
• At least 3 years recent practical experience of configuring, installing and troubleshooting industry standard desktop Windows Operating Systems
• At least 2 years recent experience in PC Hardware Systems, with a good understanding of Intel x64 bit systems configuration and performance monitoring
• Good working knowledge of TCP/IP Protocols and Standards
• Experience with Office Automation Solutions (printer, scanner, fax, voice, productivity packages)